Frequently Asked Questions
Everything you need to know about shopping with A L E X Λ N D R A Australia.
Where is A L E X Λ N D R A Australia based and do you ship worldwide?
We are proudly based in Australia. We offer express domestic shipping across Australia and standard or express international shipping to most countries globally.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
What is your return policy for fashion items?
We accept returns on full-priced items within 21 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or store credit.
How do I ensure I choose the correct size?
Each product page features a detailed size guide tailored to our specific cuts. If you are between sizes, we generally recommend sizing up, or you can contact our styling team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for our Australian customers.
Are your garments ethically produced?
Sustainability and ethics are at the core of our brand. We partner with certified manufacturers who ensure fair wages and safe working conditions for all artisans involved in creating our collections.