Returns & Exchanges
At A L E X Λ N D R A Australia, we want you to love your purchase. If you are not completely satisfied, we offer returns for store credit or exchanges on full-priced items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Ensure all garments are in their original condition, unworn, unwashed, and with all A L E X Λ N D R A tags still securely attached.
Ship the Parcel
Affix the provided shipping label or use a trackable postal service to send your return back to our Australian distribution center.
Quality Check & Credit
Once our team inspects and approves your return, your store credit or exchange will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing